If your KlenCars 5-Year or 10-Year ceramic coating fails within its rated term and the car was properly maintained, we'll recoat it. This page spells out what that means: how to care for the coating, what counts as a failure, what isn't covered, and how to file a claim.
If your KlenCars 5-Year or 10-Year ceramic coating fails within its rated term and the car was properly maintained, KlenCars will recoat it.
5-Year Cerakote Ceramic Coating: covered for 5 years from the install date. Includes 1-step paint correction prep.
10-Year Ceramic Coating: covered for 10 years from the install date. Includes 1-step paint correction prep, plus ceramic on the wheel faces and exterior glass.
The 5-year and 10-year terms are the manufacturer's ratings for each coating with proper maintenance. A rated term is the most a coating can be expected to last, not a guarantee that it will. Real-world life depends on how the car is washed and stored.
The term starts on the install date on your KlenCars invoice.
Coverage applies only to the surfaces KlenCars coated: painted panels for the 5-Year, and painted panels, wheel faces and exterior glass for the 10-Year.
100% satisfaction guarantee: if anything isn't right, we come back and fix it free within 48 hours
How to Care for Your Coating
To keep your coverage, follow these care rules:
No automatic, tunnel or brush car washes. The brushes and strips grind grit into the surface.
Hand wash with a pH-neutral car soap. Skip dish soap, strip shampoos and strong degreasers.
Follow the cure period after install. We'll give you the cure instructions at hand-off. Follow them over any general advice.
5-Year (Cerakote Professional): Don't drive the car for at least 2 hours after install, and keep it away from water (rain, sprinklers, washing) for at least 24 hours.
10-Year: Follow the cure instructions we give you at hand-off.
For both the 5-Year and 10-Year, wait for our OK before the first wash.
No harsh chemicals or abrasive polishes. No compounds, cutting polishes, abrasive cleaners or strong solvents on coated surfaces.
Clean off bird droppings, tree sap, bug splatter and similar contaminants promptly, ideally within a few days.
Use clean microfiber mitts and towels, and rinse loose dirt off before you touch the paint (for example, the two-bucket method).
We recommend a KlenCars maintenance wash and coating check every 6 months. It's optional, but it's the easiest way to catch problems early and keep a record of care.
Maintenance visits are priced at booking and aren't included in the coating price.
Proof of Care
Keep simple records of how you care for the car: a wash log (date and method), dated photos, or receipts for hand-wash products or professional hand washes.
If you have KlenCars maintenance visits, our records count as proof of care.
If you can't show reasonable proof of care, the claim may be denied.
What Counts as a Coating Failure
A failure is a clear loss of hydrophobic water beading, or a clear loss of gloss caused by the coating, on a properly maintained coated panel during the rated term. KlenCars verifies it at an in-person inspection.
Before calling it a failure, we'll do a proper decontamination wash. Coatings often look "dead" when they're just covered in road film or mineral deposits, and a wash brings the beading back.
Gradual reduction in beading over time is normal wear, as long as the coating is still protecting the panel and comes back after a decontamination wash.
What's Not Covered
The coating protects your paint, but it doesn't make it bulletproof. This coverage does not include:
Rock chips, scratches, scuffs or dents
Swirl marks or marring from improper washing (automatic, tunnel or brush washes, dirty towels, dry wiping)
Hail, collision, accidents, vandalism, or any body or paint repair
Bird droppings, tree sap, bug splatter or other contaminants left on the surface
Water spot etching or mineral deposits from neglect, such as sprinkler overspray left to dry on the car
Failing, damaged, thin or oxidized clear coat, or repainted or resprayed panels
Industrial or environmental fallout: overspray, rail dust, chemical spills, tar, road paint
Damage from harsh chemicals, abrasive polishes, compounds or strong solvents
Neglect, meaning the car went long stretches without being washed, or the care rules above weren't followed
Surfaces KlenCars didn't coat
Anything outside the rated term
What We Do If a Claim Is Approved
If an inspection confirms a covered failure, KlenCars will prep and recoat the affected panels only, not the whole car, at no charge for that recoat.
Recoating is the only remedy. There are no cash refunds, and no payment for other work, other shops, rental cars or lost time.
A recoat doesn't restart or extend the original term. Coverage still ends on the original end date.
Any paint correction a recoat needs because of non-covered damage (for example, wash marring) is quoted separately before we start.
Transferability
Coverage stays with the original owner and doesn't transfer if the car is sold.
How to File a Claim
Contact KlenCars by phone at (737) 379-0956 or through the contact page.
Send your VIN, install date (or invoice), clear photos of the problem, and your proof of care.
We'll schedule an inspection. We come to you, just like every KlenCars appointment.
If the inspection confirms a covered failure, we'll schedule the recoat.
No. A ceramic coating makes paint easier to clean and adds gloss and chemical resistance, but it isn't scratch-proof or chip-proof. The warranty covers the coating failing, not physical damage to the paint.
Can I take my coated car through a car wash?
Not an automatic, tunnel or brush wash. Using one breaks the care rules and can void coverage. Hand wash with a pH-neutral car soap instead.
What if my coating stops beading water?
Contact us. Often a proper decontamination wash brings the beading right back. If a coated panel still isn't beading after that and the car was properly maintained, we'll inspect it, and if it's a covered failure we'll recoat the affected panels.
How is this different from your 100% satisfaction guarantee?
The satisfaction guarantee covers the job itself: if anything isn't right, we come back and fix it free within 48 hours. The warranty covers how the coating holds up over its 5-year or 10-year rated term.
